The API experience concept
APIs are no longer about data attributes. They are about the experience of users. Users are looking for a valuable, quick, tailored, consistent, transparent, and predictive process that solves an API related pain point.
Users want APIs that have a specific use case focused on solving an issue.
As time is money, users want to test quickly. Time to first call is critical.
Customers want an API that meets their exact needs.
From exploration to onboarding, the API experience should be consistent.
Each action and outcome of the APIs and API portal should be user-centric.
All info should be available at the users' fingertips. Transparency leads to trust.